Privacy policy

The website (the “Website”) is provided by:

INTERGEM NV (“Intergem,” “We” and “Our”)
Westkapellestraat 396/44
8300 Knokke-Heist, Belgium
BTW BE0424.586.222

Telephone: +32(0)50 60 77 93

Do not hesitate to contact us if you have any further questions. We promise a rapid reply!

1. Why do we have this privacy statement?

Each person who visits the Website (the “Visitor”) and also anyone who uses our services (the “Customer”) almost unavoidably gives out certain items of personal data. This personal data makes up information that allows us to identify you as a natural person, regardless of whether we actually do so. You are identifiable as soon as it is possible to create a direct or indirect link between one or more items of personal data and you as a natural person. The Visitor and the Customer will also be jointly referred to as the “Data Subject.”

We use and process your personal data in accordance with the GDPR and other relevant legal provisions. Any reference in this Privacy Statement to the GDPR is a reference to the EU Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).

Each Data Subject is informed of the processing activities that Intergem may perform on their personal data through this Privacy Statement. Intergem retains the right to amend this Privacy Statement at all times. Every substantial amendment will be communicated in a clear manner to the Data Subject. We recommend that the Data Subject consults this document on a regular basis.

2. Who processes your personal data?

2.1. Controller

Intergem determines which personal data is collected from the Data Subject, and also the purpose and means of processing this personal data. Consequently, Intergem is a “Controller” within the meaning of the GDPR.

Intergem has taken appropriate technical and organisational measures to protect the personal data of its Visitors and Customers. Intergem uses a variety of effective protection technologies and procedures to protect your personal data against unauthorised access, use or disclosure. Intergem ensures that the personal data provided is kept securely in a controlled environment.

2.2. Processor(s)

Intergem uses carefully selected “Processors” for the processing of the personal data of Visitors and Customers. A Processor is a natural person or legal entity who processes that personal data at the request of, or on behalf of, the Controller. The Processor is under the obligation to safeguard the security and confidentiality of the personal data. The Processor will always act in accordance with the instructions from the Controller.

Intergem uses the following categories of “Processors”:

  • Companies that we have engaged for the purposes of marketing;
  • Companies that we have engaged for the purposes of technical IT support and hosting;
  • Companies that we have engaged for administrative purposes.
  • Companies that we have engaged for communication purposes.
  • Companies that we have engaged for analytical purposes

Intergem has made the necessary contractual agreements with the aforementioned Processors with a view to the optimal protection of the personal data of the Data Subjects to ensure that they apply the same high standards as those applied by Intergem.

Personal Data may only be transmitted to a Processor outside the European Economic Area (EEA) in countries where the Belgian Data Protection Authority has established that the same appropriate level of protection is provided, or where this is not the case, where Intergem has entered into the necessary contractual agreements with this Processor, with due regard to the standard provisions imposed by the Data Protection Authority in Belgium.

3. What are the legal grounds for processing your personal data?

In accordance with the GDPR, we process personal data under the following legal grounds:

  • Based on the performance of the agreement as agreed with the Customer, or the performance of precontractual steps taken at the request of the Data Subject; or
  • Based on the fulfilment of legal or regulatory provisions with regard to the administration of the contractual relationship with the Customer, in particular, invoicing;
  • Based on our legitimate interest to respond to requests for information from Visitors and Customers;
  • Based on our legitimate interest to send promotional offers (direct marketing) to our Customers;
  • Based on the express consent for sending promotional offers (direct marketing) to Visitors.

4. Which personal data do we process?

Intergem undertakes to solely collect and process the personal data that is relevant and necessary for the purposes for which it is processed.

The amount and kind of personal data that Intergem collects about you depends on your usage of the Website and/or our services. There will be increased collection of your personal data in accordance with more intensive use of our Website and our services. In general, Customers will give out more personal data than Visitors. More specifically, we process the following categories of personal data:

  • Customers:
    • Personal identification data (surname, first name, address, log-in details);
    • Contact information (telephone number and email address);
  • Visitors:
    • Personal identification data (surname, first name, address, log-in details);
    • Contact information (telephone number and email address);
    • Electronic identification information (cookies, IP address);

5. What are the purposes for which we use your personal data?

It is essential to process your personal data for the correct functioning of the Website and the associated services. There will be increased collection of the Data Subject’s personal data in accordance with more intensive use of our Website and our services.

We only process data for the following well-established purposes:

  • Customers:
    • Customer management: customer administration, order management, deliveries, invoicing, creditworthiness checks, support and complaint monitoring.
    • Personalised marketing and advertising. In that case, the Customer will always have the right to unsubscribe.
  • Visitors:
    • Responding to email requests for information.
    • Personalised marketing and advertising if the Visitor has given their express consent. In that case, the Visitor will be free to withdraw their consent at all times.

Furthermore, the personal data of the Data Subject may also be used for the following purposes:

  • Dispute management.
  • Protection against fraud and infringements.

We also use cookies to recognise Visitors (via their IP address) and offer them a personalised user experience, remember technical choices and trace and rectify any errors on the Website. For further information about how we use cookies, please see our Cookie Policy.

When you visit our Website, we only collect data for statistical purposes. Such data is necessary for optimising the use of our Website. We collect the following data: probable place of consultation, time and date of consultation, pages visited, etc. In order to provide optimum protection of your privacy, this data is always anonymised.

We do not collect sensitive personal data under any circumstances about your race, political views, health, religion and other beliefs, sexual orientation, and suchlike.

The Data Subject itself will always provide the personal data to Intergem and may in this way exercise some control over it. Intergem retains the right to suspend or cancel certain processing activities if the required personal data is missing, incorrect or incomplete.

6. Who receives your personal data?

Your personal data is solely processed for internal use within Intergem. Your personal data will not be sold, transmitted or communicated to third parties, except where you have given us your express consent to do so in advance, or if the transmission is necessary for the performance of the agreement or is required by law.

7. For how long do we store your personal data?

Your personal data will be stored for as long as is necessary in order to pursue the proposed purposes. It will be erased from our database when it is no longer necessary for the pursuit of these purposes or if the Data Subject validly exercises a right to erase their personal data.

8. What are your rights?

8.1 Guarantee of lawful and secure processing of personal data

Your personal data will always be processed for legitimate purposes, as set out in Article 5.
It will be collected and processed in an appropriate, relevant and proportionate manner, and will not be stored for any longer than is necessary to achieve the proposed purposes.

8.2 Right to inspection

If you can prove your identity, you will have the right to obtain information about the processing of your personal data. Therefore, you will have the right to inspect the purposes of the processing, the categories of personal data, the categories of recipients to whom the personal data is sent, the criteria which determine the period of data retention, and the rights that you may exercise with regard to your personal data.

8.3 Right to correct personal data

Inaccurate or incomplete information can be rectified. You can also contact us to request that we amend the data.

8.4 Right to erasure your personal data

You also have the right to have your personal data erased in the following situations:

  • Your personal data is no longer necessary for the proposed purpose;
  • You withdraw your consent to the processing of your personal data and there is no other legal ground for processing your personal data;
  • You have lawfully submitted an objection against the processing of your personal data;
  • Your personal data is unlawfully processed;
  • Your personal data should be deleted on the basis of a statutory obligation.

8.5 Right to restrict processing

In some cases, you have the right to request that the processing of your personal data is restricted. This is certainly the case when there is a dispute regarding the accuracy of the personal data, if the personal data is necessary for the purposes of legal proceedings or during the period in which it is necessary for Intergem to determine that you can validly exercise your right to erasure.

8.6 Right to object

You have the right at all times to object to the processing of your personal data for direct marketing purposes, profiling purposes, or purposes which ensue from the Controller’s legitimate interests. Intergem will cease to process your personal data unless Intergem can demonstrate that there are urgent legal reasons for processing your personal data which take precedence over your right to object.

8.7 Right to data portability

You have the right to receive the personal data provided to Intergem in a structured, accessible and machine-readable format. Furthermore, you have the right to transfer this personal data to another controller, unless this is technically impossible.

8.8 Right to withdraw your consent

You have the right to withdraw your consent at all times, for instance if you have given your consent as a Visitor for direct marketing purposes.

9. How can you exercise your rights?

If you wish to exercise your rights, you should request this in writing and send proof of your identity by registered letter to Intergem nv, Westkapellestraat 396/44, 8300 Knokke-Heist, Belgium or by email to We will respond as quickly as possible and no later than one (1) month after we have received your request.

10. Opportunity to submit a complaint

If you have comments or complaints about the manner in which we manage your personal data, we kindly ask that you notify us about this first. In this way, we can seek an amicable solution by mutual consultation.

However, if you are still dissatisfied about the processing of your personal data by Intergem after contacting us, you have the right to submit a complaint to the competent supervisory authority (for Belgium:

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